All returns to Trackwerks.com must be accompanied by an Return Authorization (RA) number. In order to receive an RA number please e-mail info@trackwerks.com with the following information:
•Order number •Reason for returning •Your full name •Date of purchase •Phone number and e-mail address
If your looking to simply return an item, Here are the General Return Guidelines:
Within 5 days of receipt of your order, you may return products that:
•Are in their original packaging/unopened •Have original manufacturer information •Are not damaged •Do not have missing parts
These returns still require an RA number (see above) and all non-defective returns are subject to a 25% re-stocking fee.
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. All returns are ONLY for store credit or an exchange for items equal or lesser in value.
There are some items that will not be accepted for return:
- Electrical Items (Gauges, Turbo Timers, etc..) - All lighting (bulbs,Foglights, Headlights) - Carbon Fiber Products(We inspect all products before we ship out)
Manufacturer's Warranty: All parts are covered ONLY by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.
